Lucky 13 Studio
Lucky 13 Maison has always been about pieces that stay with you and introduce your energy and personality before you speak. With the Studio bespoke service we take that concept further. Now, with Lucky Studio, we invite you to take the design into your own hands.
This new chapter is about making it personal and unique. Not just choosing what you wear, but being the creator. From the base to the smallest detail, each piece is created by you, then hand-finished by our atelier to your exact specifications.
No two are the same. And that’s the point.
Lucky Studio is a space for expression. For names, numbers, words that carry meaning. The kind of details that turn a piece into something more than jewelry.
The Philosophy of Permanence
At Lucky 13 Maison, we believe that jewelry should be more than just an accessory. It is the silent punctuation of your daily style — a collection of pieces that hold memories, define moments, and evolve with you.
The Story of the 13
We chose the name "Lucky 13" because we believe in flipping the narrative. Where others see superstition, we see serendipity. In our Maison, "13" isn’t a warning—it is a badge of individuality. It represents the bold choice to curate a life that feels authentic, timeless, and uniquely yours
FREQUENTLY ASKED QUESTIONS
WHERE ARE WE LOCATED?
LUCKY13 headquarters and warehouse are based in Porto, Portugal.
HOW CAN I TRACK MY ORDER?
As soon as your order is fulfilled you will receive an email with a track link.
We ship our orders with DHL EXPRESS, once your order is shipped, you will receive anew shipping notification from DHL EXPRESS. You will also have the option to customize your delivery if it doesn't fit your schedule and decide when and where the delivery takes place.
I RECEIVED THE WRONG ITEM OR THERE'S AN ITEM MISSING.
- Order number
- The name(s) of item(s) you did not receive
- The name(s) of the item(s) you did receive
- A photo of the items you received if possible with our logo engraving showing
This type of situation it's unlikely to happen but our LuckyTeam will solve any problem so you can cherish your jewelry.
HOW DOES THE LUCKY13 GUARANTEE WORK?
We want to provide you the best experience possible when shopping our brand, which is why we offer 1 year guarantee for all our pieces. If your product arrives damaged or has any manufacturing defect within 12 months of your purchase, our guarantee entitles you to a one-time replacement of the piece - free of charge. This warranty is voided under any user damage issues (scratches and accidental breakage).
In the unlikely event of breakage or damage we can fix or replace the item for you for an additional value. Please contact us: info@lucky13official.com
WILL I BE CHARGED ANY CUSTOMS/IMPORT FEES?
The recipient of an international shipment may be subject to import taxes, customs duties and fees, which are imposed once a shipment reaches the recipient's country. Customs policies vary widely from country to country; you should contact your local customs office for more information.
- Providing a phone number where you can be reached by customs when your product arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.
- Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they abandon or return it to the sender.
I ENTERED THE WRONG ADDRESS IN MY SHIPPING DETAILS, CAN I CHANGE IT?
Alternatively, please contact us within 30 minutes to change your details. If your item has already been shipped we cannot change or re-route your product and you will not be eligible for a refund. It is the responsibility of the customer to ensure all details are correct before purchase. We take no responsibility for orders placed at the wrong address.
Via email: In order to help us prioritise your ticket, please make the email subject line: URGENT ORDER CHANGE [#INSERT ORDER YOUR NUMBER]